2kSports should take EAs deal!

[bbock727]

I have never heard of a company lasting with their track record. 1) 2kSports makes a horrendous game which isn't only lacking polishing, but also lacking most playability. 2) People buy their terrible game and come to the forums to explain what bugs they are experiencing and also demand them to be fixed quickly. 3) Bugs are not fixed quickly, members of the forum are berated by ronnie.singh who talks like he designed the game but really knows nothing more than any one of the consumers.

Your a moderator, nothing more, nothing less. Its a job a monkey can handle. Don't berate other people because they are aggravated that they spend 60$ on something they havnt been able to play for weeks. Don't berate people that they are frustrated that 2ksports didnt have a complete game ready when the game went "golden" or that they didnt have a quick fix patch ready a week after the game came out. It is quite obvious that you guys have no passed the buck onto Microsoft by saying the patch is ready to be distributed but its not approved. If thats the case, everytime you speak to a Dev you should know EXACTLY whats in the patch and EXACTLY what is not. The truth is, you have no idea, because its not done yet and because you know as well as the devs, not all these bugs are going to be fixed with a simple patch.

So please get off of your high horse ronnie.singh. Your not doing this for free, ITS YOUR JOB. Your not doing it out of the goodness of your heart, your playing damage control. Any other company would be offering refunds or freebies by now, but all we get is the ability to listen to an annoying moderator on the forum telling us how hes entitled to ignore us and not submit our bugs to the dev team if we aggravate him.

In all actually, the people who designed this game should get reamed by their manager, and you should get reprimanded for having terrible customer service skills since thats what your job entails.

If we don't complain on this forum, how do we as consumers get this game fixed? How do we get our money's worth? In times like this you should bend over backwards because you are an employee which basically stole $60 from every person on this forum. You should not be telling us to shut up, locking our threads, or threatening that you will stop submitting bugs to devs.

These problems should have been fixed faster than immediately, and almost a month later, they have not. How about a free MLB 2k9??? I didn't think so.

[Bleeker]

this must be Blitz/hawaii on one of his other computers!!

[Spur2010]

I completely agree. Every time i read one of ronnie.sigh's post, I get the feeling like he is talking to children, he makes snide remarks about everything, and just to put it simply he is an a**hole. He never knows anything, and just pawns problems on everyone else instead of letting his 2k buddies take the blame, which they deserve entirely. So go ahead and ban me, I challenge you to do so, I really dont give a crap, if you do however ban myself and bbock, 2k is just renstating that they do have horrible customer service, and they cant take a little critism. So basically f u 2k and ronnie :)

[coljackoniel]

I dont Agree with all you said 2k makes more than just sports game. Bio Shock, Elder Scrolls, Jade Emprie and Civilization just to name a few all great games with no major bugs. I dont think EA could handle some of those games and be as good.

[CrazyCougar]

Well the unfortunate fact that many of the posters on this forum and other forums are children or act like children would definitely warrant snide remarks. None the less, any moderator of a forum will not put up with the childish nonsense. People are entitled to their opinions whether negative or postive in nature and have every right to express them. But there is a line that many cross and begin to make their posts personal and blantantly attack others whether it be 2K, moderators or other posters.

On topic, 2K Sports isnt responsible for taking or refusing the EA deal. Take Two is the parent company and make all decision regarding the sale of the company.

[bbock727]

I don't know who Blitz/Hawaii is, but nevertheless, this is what I want and demand:

Quoted from ronnie:

"I want to make this my number one priority: provide you with solutions based on actual facts from inside the office. Sometimes, I might not have the answer but I can make sure to seek out the person who does"

Apparently this doesn't happen. He has yet to give us the patch notes to a "completed patch" or so he says. He also threatens people every other day that he will stop escalating our concerns if he gets aggravated.

"Other times, you will approach me with problems that are either far-too-specific or not constructive to our games. I want to remind you that these boards will be a one of the first sources of information for new information about your favorite 2K Sports game. "

Where else are people going to get answers for a bugs they are experiencing other than on the official forums for the company and for the specific game. Each post should be addressed to the best of your ability unless a fix is posted in a sticky at the top of the forum.

"In turn, we will get a better idea on what can be done better in the games and get a lot of ideas instituted for upcoming editions. You guys will get my attention the more of you there are in a single thread! Oh and you’ll see me pop into conversations that are really engaging from time to time!"

You seem to take constructive criticism to the heart and get very defensive. Its absolutely counterproductive when you have a disaster on your hands, as you do in MLB 2k8. Rather than getting defensive, you should breathe, take a second, bite your lip, and respond in an educated and professional manner. You obviously have not done this since your quick to attack people who are frustrated with this game.

All the community wants is some answers. If a patch is ready, as you have stated numerous times, give us the patch notes. If it is true that Microsoft is holding the patch back for one reason or another, give us something to hold us over.

How come Ebgames has been offering extended refunds on this game (after their normal refund period), yet you have totally denied all responsibility. A 3rd party retailer understands our concerns and doesnt want us to get stuck paying $60 for a game that has at least 10 game breaking bugs but you either state that they are negligible, unable to be reproduced, or that we do not have a right to complain about them. From a customer service standpoint, this just does not make sense.

[jeffy777]

For those of you suggesting that ronnie is a jerk: From the posts I've seen, he's only trying to help....and I'm thankful that 2K is atleast trying to communicate with us. If this were an EA forum, we would never hear a single word from an EA representative.

[bbock727]

Well the unfortunate fact that many of the posters on this forum and other forums are children or act like children would definitely warrant snide remarks. None the less, any moderator of a forum will not put up with the childish nonsense. People are entitled to their opinions whether negative or positive in nature and have every right to express them. But there is a line that many cross and begin to make their posts personal and blatantly attack others whether it be 2K, moderators or other posters.

On topic, 2K Sports isnt responsible for taking or refusing the EA deal. Take Two is the parent company and make all decision regarding the sale of the company.

Sorry CrazyCougar, it was a title which really has nothing to do with the thread. I should entitled it "MLB 2k8 requires better customer service training". I havn't posted in a month on these forums... I sat back and watched ronnie evade question after question or pass the buck off on another company or another person. Thats my big issue here. It has nothing to do with shareholder value. I am sorry if that confused you.

[bbock727]

For those of you suggesting that ronnie is a jerk: From the posts I've seen, he's only trying to help....and I'm thankful that 2K is atleast trying to communicate with us. If this were an EA forum, we would never hear a single word from an EA representative.

Silence is better than ignorance.

If you are going to have moderators and state that consumer will get their concerns address, then that is exactly what should be done. If this can not be handled properly, then 2ksports should not represent that it can.

Ive never had a game from EA with such issues. These aren't cosmetic problems, they are systematic problems that do not allow you to play the game and enjoy the game. While EA may not directly speak to you, I've never seen a major bug take so long to be fixed by them.

[CrazyCougar]

You seem to take constructive criticism to the heart and get very defensive. Its absolutely counterproductive when you have a disaster on your hands, as you do in MLB 2k8. Rather than getting defensive, you should breathe, take a second, bite your lip, and respond in an educated and professional manner. You obviously have not done this since your quick to attack people who are frustrated with this game.



Constructive criticism? I have seen little of that myself. That is probably in about 2% of the total posts on this board. very seldom do you see anyone posting something contructively without ripping 2K, a moderator, or another user.


All the community wants is some answers. If a patch is ready, as you have stated numerous times, give us the patch notes. If it is true that Microsoft is holding the patch back for one reason or another, give us something to hold us over.


You do realize the minute that someone releases a patch notes, then something is going to change because it failed certification and now you have another uproar from many immature forum posters that dont understand the process.


How come Ebgames has been offering extended refunds on this game (after their normal refund period), yet you have totally denied all responsibility. A 3rd party retailer understands our concerns and doesnt want us to get stuck paying $60 for a game that has at least 10 game breaking bugs but you either state that they are negligible, unable to be reproduced, or that we do not have a right to complain about them. From a customer service standpoint, this just does not make sense.

All I can say is that this must be on a limited store and personal basis. There is not one EB or Gamestop in my are that is doing this. You get the regular trade in value and thats it when bringing it back after the 7 day return period. Again, could be something more individualized, but this isnt a company wide procedure.

I'm not trying to bash you at all block, just trying to provide some sort of neutral perspective on some of your points. I think these boards have gone to hell with immaturity. Yes, partly to blame is the game. But its also forum nature too. You have many different ages levels, personalities, and opinions that clash and cause uproars. Being a moderator on other boards, I feel for these guys and understand how hard it is to bite your tongue at times. But sometimes, its better to let someone have it outright than dance around the bush.

[jeffy777]

Silence is better than ignorance.

If you are going to have moderators and state that consumer will get their concerns address, then that is exactly what should be done. If this can not be handled properly, then 2ksports should not represent that it can.

How do you really know that ronnie is not reporting the issues to the developers? Are you able to look over his shoulder and see what he does on a daily basis?

You shouldn't be so quick to jump to conclusions.

If silence is better than ignorance, then maybe you should wait and see what 2K will do about the problems before you "shoot the messenger'.

Ronnie said a patch and a title update are both coming. Now if those don't come through, then I could surely see a reason to be upset, but if they do, then ronnie was telling the truth and you would look awfully foolish :)

So at this point we just have to be patient and see what 2K is going to do.

I'm neutral on whether or not 2K is going to completely fix this, but I'm not going to foolishly jump the gun and claim one outcome or another. I'm just going to wait and see what happens. If they fix it, great. If they don't, then I will surely complain, but to complain now while they are working on it just seems counter-productive.

[Towncryer3921]

I will be extremely angry if take 2 sells out to EA!!!!!!

[FrenziedSokar]

oh goody another ea buying tt thread lol

this thread will likely get wiped like the rest of them

wait for the patch like the rest of us

[teddyballgame78]

EPIC FAIL!!!!!!!!!!!! Oh yeah ea has done such a fine job with there sports games LOL!!! There basketball games stink Tiger woods is unplayable online and madden is the same game it's been since 2001. The best football game ever was nfl 2k5. The best basketball game is 2k. The only sports game that ea makes that's better is nhl 08. BE CAREFUL WHAT YOU WISH FOR WITH NO COMPETITION EA WILL BE EVEN WORSE.

[EvilEmpire26]

Yeah, why should 2K except EA's buyout for what? To make more half a s s e d games.I don't think so.It'll be one sad day if that happened.And besides I haven't bought any Ea titles since the NFL exclusive BS.Actually there companies name should be Electronic Aholes.

[sleepytercel]

You don't want EA to buyout. This is selfishness speaking. You want a better baseball game because you like baseball. That is fine. However, EA makes its dud games as well. The NBA Live, Madden, and NASCAR series are ridded with bugs. Madden did come out with a patch that fixed some of them (remember the Shotgun bug where your QB runs backwards?).

You should think outside the box a little and realize how this would not be a good thing for the industry. Having one company control the entire sports game genre would never be a positive thing. How could it be? There's no competition or a reason to strive for innovation. EA has been wanting to kill the 2K Sports brand for a while, and it started with the NFL, NCAA Football, and AFL license purchases. Then they blantantly said they would do anything in their power to make sure APF is not released again (even though the game didn't do very well). Does that sound like a company that would strive to progress the genre? I don't think so.

Regardless, MLB2K8 has some issues. There's a list of problems on the bug fix that Kush will be looking to correct in a title update. Just like what EA did with Madden. It will probably take a few months to get released, but it'll happen. I actually enjoy the gameplay for the first time in an MLB 2K game, and if the bugs get ironed out, it will be an actual good game.

Please lay off of Ronnie. He's been trying to assist other folks as much as one human could. You may not think he knows anything, but he's just one guy. He does work for 2K, and he does send these notes to the proper development. He won't have every answer, and you can't expect him to. Dealing with these boards is not an easy thing to do, and I'm sure it is aggravating to assist a community that constantly attacks you and fails to realize that he is trying to help.

[bdoughty]

You shouldn't be so quick to jump to conclusions.



Office Space disagrees with you. :)

http://www.thinkgeek.com/images/products/additional/large/office_space_kit_mat.jpg

[bdoughty]

Regardless, MLB2K8 has some issues.


That could be the understatement of the year.



Please lay off of Ronnie.

Dealing with these boards is not an easy thing to do, and I'm sure it is aggravating to assist a community that constantly attacks you and fails to realize that he is trying to help.


You catch more flies with honey than with vinegar. There are two sides to this and Ronnie has made his share of questionable remarks to a community that pays his salary.

Dealing with these boards would have been a much easier thing to do if they product the are selling for $59.99 was not broken. Maybe Ronnie needs to remember that before he posts little smarmy remarks about how he does not have to help. Or heck check out the SCEA guys and how they are politely helping out those with questions at operationsports. You know going out of their way for the customer.

[WalkingSnake]

I have never heard of a company lasting with their track record. 1) 2kSports makes a horrendous game which isn't only lacking polishing, but also lacking most playability. 2) People buy their terrible game and come to the forums to explain what bugs they are experiencing and also demand them to be fixed quickly. 3) Bugs are not fixed quickly, members of the forum are berated by ronnie.singh who talks like he designed the game but really knows nothing more than any one of the consumers.

Your a moderator, nothing more, nothing less. Its a job a monkey can handle. Don't berate other people because they are aggravated that they spend 60$ on something they havnt been able to play for weeks. Don't berate people that they are frustrated that 2ksports didnt have a complete game ready when the game went "golden" or that they didnt have a quick fix patch ready a week after the game came out. It is quite obvious that you guys have no passed the buck onto Microsoft by saying the patch is ready to be distributed but its not approved. If thats the case, everytime you speak to a Dev you should know EXACTLY whats in the patch and EXACTLY what is not. The truth is, you have no idea, because its not done yet and because you know as well as the devs, not all these bugs are going to be fixed with a simple patch.

So please get off of your high horse ronnie.singh. Your not doing this for free, ITS YOUR JOB. Your not doing it out of the goodness of your heart, your playing damage control. Any other company would be offering refunds or freebies by now, but all we get is the ability to listen to an annoying moderator on the forum telling us how hes entitled to ignore us and not submit our bugs to the dev team if we aggravate him.

In all actually, the people who designed this game should get reamed by their manager, and you should get reprimanded for having terrible customer service skills since thats what your job entails.

If we don't complain on this forum, how do we as consumers get this game fixed? How do we get our money's worth? In times like this you should bend over backwards because you are an employee which basically stole $60 from every person on this forum. You should not be telling us to shut up, locking our threads, or threatening that you will stop submitting bugs to devs.

These problems should have been fixed faster than immediately, and almost a month later, they have not. How about a free MLB 2k9??? I didn't think so.

I can understand that your venting. There's no real way to respond to this post, it doesn't ask any questions or want any answers.

You're attacking who is probably the only person on this forum who has even the slightest chance of helping you with your problems. I'm not going to tell you to go away because I believe that you have the right as a customer to get answers, this just isn't the way to do it.

Even though I want to, I'm not going to sit here and defend ronnie because I know what I think won't change your mind at all. I find it fortunate that a person actually from the company is communicating with customers. I haven't seen that from EA, Sony, etc.

Anyway, I just don't get the point of your post. If you were really wanting to ask ronnie about his behavior, you could've easily sent a PM.

You bought what you think is a broken product and you're angry. Sure, that's fine. This just isn't going to help anything.