NBA 2k9 PC Version cannot install outside US coz no product key [Archive]

paco1986

October 26th, 2008, 10:02 PM

any updates?

None that I know of yet. But try calling the 2K Sports U.S. Support Phone number: 1-866-219-9839. This is the only phone number I found where an actual person talks to you.

I suggest we all call this number and demand a product key!

gentlegiant

October 27th, 2008, 12:08 AM

that doesn't work... the customer service rep is actually British coz i think they're outsources to the UK o somefin. Also, you'll realize that the guy will keep saying "we don't deal with NBA 2k9 that much so you should call the US 2ksports customer service at 415-507-7750."

... And to our surprise... NO ONE WILL EVER ANSWER THE PHONE. Go figure...

Let's hope that Monday comes with some good news.

mikemwh

October 27th, 2008, 01:48 AM

Hey, All victims, Let's fight for the solutions!!

http://www.sendmoreinfo.com/ID/3130633

chan28henry

October 27th, 2008, 03:37 AM

I live in australia.
I got the same problem.
I tried to send the email for asking about this problem, but nobody reply.
It is ridiculous.

gentlegiant

October 27th, 2008, 07:07 AM

Ok since I'm dying to get this stupid game running, I continued my search for some contact info coz I need to get someone on the phone to explain this to. I managed to get his new number 415-479-3634 (not sure if you guys have it) and this is actually the operator to 2ksports. I'd say we keep calling and leaving messages and if you can try to enter any common names into the directory and when you get matches just work with it.

Main Objective: Get a human being on the line and don't hang up with them till you find the solution.

Ok soldiers you're on your own...

gd lk

NorthMelbGiants

October 27th, 2008, 07:46 AM

what a joke this is turning out to be

mikemwh

October 27th, 2008, 09:57 AM

all dude, let's send complaints to NBC for help!!!

2K totally ignore this problem!!

http://www.sendmoreinfo.com/ID/3130633

2K Admin Ron

October 27th, 2008, 10:37 AM

If you ordered the game in the US and you have moved the game out of the country for whatever reason, please call customer support at 415-507-7750. Thanks.

paco1986

October 27th, 2008, 11:05 AM

If you ordered the game in the US and you have moved the game out of the country for whatever reason, please call customer support at 415-507-7750. Thanks.

But what is the point of calling this number? This guy named Christian never answers his phone or returns any calls!! I think the only viable solution is for 2K Sports to ptovide us with product codes, don't you think?

mikemwh

October 27th, 2008, 07:03 PM

Hey Ron, don't escape the problem. You need to face it!

http://www.sendmoreinfo.com/ID/3130633

paco1986

October 27th, 2008, 09:10 PM

Here is the latest. Christian from 2K Sports finally responded to my e-mails. He sent me a CD key, which worked like a charm!!:dance: So I have the game installed!

Hopefully you guys who contacted him via e-mail will get a response (with a CD key) from him very soon.

If you have not sent an e-mail to him, please do so at: customerservice@2ksports.com.

agentsmith

October 27th, 2008, 09:47 PM

That's so easy to be settled.
All you need is create a vpn connection using a free vpn-provider found on the internet (secureIX, etc).

Once created the connection, connect ur pc to it, open 2k9 and try registering.

I dont have the PC version, but my solution seems to be the most reliable to overcome this issue till the official solution comes out.

gentlegiant

October 28th, 2008, 12:05 AM

SAME HERE... congrats to everyone... I got my Cd key from Christian today and I've been playing for the last 6 hours straight. I LOVE THIS GAME.

I think it's the best damn sports game out there on any console or PC... The gameplay is insane, it's real as hell, and it's just an amazing game to have.

Man I can't wait to wake up tomorrow and play again. Damn my eyes are hurting.

Worth the wait for sure.

Thanks 2ksports.

Whahhappen

October 28th, 2008, 02:21 AM

I still haven't got anything,

Mailed the customerservice@2ksports.com twice...

Left a message...

No response...

C'mon 2k

Whahhappen

October 28th, 2008, 02:23 AM

I'm the same person as celtic btw

My account didn't work anymore for some reason...

clydeli

October 28th, 2008, 02:56 AM

I still haven't got anything,

Mailed the customerservice@2ksports.com twice...

Left a message...

No response...

C'mon 2k

you're not alone~ I also sent two mails
and yes, I also still get nothing here...

and this is quite strange...
we just sent emails to them and we'll get an activation code?
how do they know if we've really bought a legal version or not?

just strange...

chan28henry

October 28th, 2008, 04:08 AM

2K....
i have been waiting more than 3 days....
why still nobody reply us.......
i just want to get the product key...
we need solution.....

NorthMelbGiants

October 28th, 2008, 05:45 AM

you're not alone~ I also sent two mails
and yes, I also still get nothing here...

and this is quite strange...
we just sent emails to them and we'll get an activation code?
how do they know if we've really bought a legal version or not?

just strange...

I bought the game of the take2 store so I let them know my order number and everything. Surely that is enough proof. Ive sent emails also, but still waiting........

Whahhappen

October 28th, 2008, 06:23 AM

same thing here, two e-mails, to messages by phone...

No reply, Dying to play this game...

wukhang

October 28th, 2008, 02:36 PM

NorthMelbGiants

October 28th, 2008, 06:25 PM

Still nothing............................

mikemwh

October 28th, 2008, 11:08 PM

A complaint letter has been sent to 2K and waiting for thier reply...........

http://www.sendmoreinfo.com/ID/3130633

chan28henry

October 28th, 2008, 11:21 PM

So disappointed......

necrokiller

October 29th, 2008, 01:36 AM

Wow this must be so frustrating for you guys. I live Canada and it installed perfectly! I bought it the day after it was released officially. It never asked me for any activation code.

mikemwh

October 29th, 2008, 01:46 AM

Sure! coz you live in USA or Canada......

http://www.sendmoreinfo.com/ID/3130633

clydeli

October 29th, 2008, 01:47 AM

Wow this must be so frustrating for you guys. I live Canada and it installed perfectly! I bought it the day after it was released officially. It never asked me for any activation code.

yup, it's really frustrating...
the game has already released for a week, and we can't even install it..

even those with pirate version now start complaining about gameplay problems
while we can just see our game box lying on our table and we can do nothing about it.

and c'mon 2KSports, you don't even reply emails...

necrokiller

October 29th, 2008, 01:53 AM

Sure! coz you live in USA or Canada......

Topic should say North America then.

Don't they have a tech support number where you could call?

momo0007

October 29th, 2008, 04:37 AM

yes still waiting from Australia!!!

Potential PC buyers from non-US countries should not buy this until a fix is released.

2kSports PLEASE reply!!!!

NorthMelbGiants

October 29th, 2008, 05:08 AM

I would at least like a reply saying they got my email and acknowledge the problem...at least...

NorthMelbGiants

October 29th, 2008, 07:54 AM

Has anyone had a reply or got passed the answering machine yet?

mikemwh

October 29th, 2008, 08:21 AM

The Hotline cannot be reached........************

http://www.sendmoreinfo.com/ID/3130633

made38

October 29th, 2008, 11:50 AM

I knew I should have stayed with Live...I tried to move on to something different and can't even play it. Live is so easy to customize and the fact I can install the game and play it PRICELESS.

2K Admin Ron

October 29th, 2008, 12:05 PM

Christian is getting to all calls and e-mails. Remember the PC SKU of NBA wasn't the only one that came out in the past month and a half. He should resolve your issues today or tomorrow.

paco1986

October 29th, 2008, 01:24 PM

Has anyone had a reply or got passed the answering machine yet?

Christian from 2K Sports e-mailed with a CD key a couple of days ago. He even called me on the phone yesterday. So he is replying to our e-mails and phone calls. It's just that he's probably flooded with e-mails and phone calls. He will get to you, but it may take some time. Hang in there, the game is certainly worth the wait!

wukhang

October 29th, 2008, 02:27 PM

It must be frustrating for the guy.
Only one person to take care of it all.

And I guess that we all have sent at least 2-3 e-mails to him each.
And he's checkin all the mails?
DAMN

agedoufu777

October 29th, 2008, 07:35 PM

i have not get my product key yet...
i sent e-mail 3 times!
2K!!!DO YOUR DUTY!

NorthMelbGiants

October 29th, 2008, 11:31 PM

Christian is getting to all calls and e-mails. Remember the PC SKU of NBA wasn't the only one that came out in the past month and a half. He should resolve your issues today or tomorrow.

Thanks for the update Ron :thumbsup:

Phenom2kx

October 30th, 2008, 05:58 AM

Will they send me a key if I can't connect through steam? I mean I can connect and update but can't install cause server to busy. No solution as another guy had same prob for 3 months. I e-mailed 2k about my problem...

NorthMelbGiants

October 30th, 2008, 02:14 PM

Still nothin..................

Qorgh

October 30th, 2008, 11:38 PM

HI I also couldn't got product key
I've been sending e-mail since tuesday almost once a day but they haven't been answear
I think 3,4days are enough time to answear
I don't know weather they don't or they can't plz~!!

ubergiant

October 31st, 2008, 01:29 AM

This is pathetic. The solution they provide doesn't even work for everyone. They can't even provide support for a problem they created. This is my first and last 2k sports purchase.

mikemwh

October 31st, 2008, 03:21 AM

everyone, I received 2K email CD-Key today. hope all you guy can get it soon!!:)

http://www.sendmoreinfo.com/ID/3130633

momo0007

October 31st, 2008, 03:25 AM

been waiting for 3 days now....... how long did you wait mike before you got yours?

mikemwh

October 31st, 2008, 05:04 AM

I sent a serious complaint on 29/10/08 and they reply today.
please try send to techsupport@2ksports.com

http://www.sendmoreinfo.com/ID/3130633

agedoufu777

October 31st, 2008, 05:08 AM

I sent a serious complaint on 29/10/08 and they reply today.
please try send to techsupport@2ksports.com

thx i will try

NorthMelbGiants

October 31st, 2008, 06:04 AM

I got my key! Thankyou 2k. What an amazing game...although the navigation is hell

wukhang

October 31st, 2008, 06:13 AM

I got my key! Thankyou 2k. What an amazing game...although the navigation is hell

How long did you wait before you got the key?
Did you just send a mail to the customer service or what?

mikemwh

October 31st, 2008, 08:02 AM

Thanks 2K support, the game is great. Better than NBA Live Series:D

http://www.sendmoreinfo.com/ID/3130633

paco1986

October 31st, 2008, 02:07 PM

How long did you wait before you got the key?
Did you just send a mail to the customer service or what?

Well, I waited about 5 days. You need to send an e-mail to customer service. Christian from 2K Sports will write you back with a CD key.

You'll just need to be patient. I know it's tough to wait all this time, but the game is surely worth the wait! Good luck!

NorthMelbGiants

November 1st, 2008, 01:24 AM

Well, I waited about 5 days. You need to send an e-mail to customer service. Christian from 2K Sports will write you back with a CD key.

You'll just need to be patient. I know it's tough to wait all this time, but the game is surely worth the wait! Good luck!

About a week. Just got to be patient. Worth the wait too!

agedoufu777

November 1st, 2008, 02:00 AM

By the way, it is a question for the person who obtained a key by an email.
Did you send the email of what kind of contents to support?
Please teach the contents of the email in detail.

ronbr

November 1st, 2008, 09:42 AM

Well, Im just like you guys. Living in Brazil, I still can`t install the game that I HAVE PAID for. They already got our money and gave us nothing but headaches in return. While we stay here they will still be chilling out, so my suggestion is to spread the word. T2 IS SCAMMING US! Go to gaming forums you know, tell your friends and most important go to Amazon.com, Gamestop, Bestbuy, and all major etailers you know and let everyone know:

1) That they are selling a faulty product that will not work outide North America;
2) The bad joke their customer support is (do they have one actually?)

Maybe when we mess with theur pockets (like they did with ours) they will remember that we exist.

By the way, I have emailed several times customersupport, techsupport, the store i bought the the game (got it directly from T2Store) and guess what? Not a single reply, of couse.

That`s it, spread the word guys!

paco1986

November 1st, 2008, 11:54 AM

By the way, it is a question for the person who obtained a key by an email.
Did you send the email of what kind of contents to support?
Please teach the contents of the email in detail.

Below is the exact e-mail I sent to 2K Sports. Again, it took about 5 days to get a reply. I hope this is helpful!

From: Paco Cortez [mailto:paco_cortez@yahoo.com]
Sent: Thursday, October 23, 2008 1:00 PM
To: 2KGNOV Customer Service (Visual Concepts)
Subject: Product key for NBA 2K9?

The product key fix is not working for me. I install STEAM, connect to it, and then try to install the game. But then it asks me for the Product Key (which obviously is nowhere to be found). So for me, the so-called fix is not happening (that is, it is not bypassing the product key window). Therefore, I cannot install the game.

I've tried everything (uninstalling and reinstalling STEAM many times, updating STEAM, etc.) but nothing works! By the way, I am in Mexico and my internet provider is as well (don't know if that would be an issue).

Can you please help? Would you have a product key that you can provide me? I don't want to return the game. But if there is no solution soon, then you leave be no choice!

Paco Cortez

agedoufu777

November 2nd, 2008, 04:54 PM

Below is the exact e-mail I sent to 2K Sports. Again, it took about 5 days to get a reply. I hope this is helpful!

From: Paco Cortez [mailto:paco_cortez@yahoo.com]
Sent: Thursday, October 23, 2008 1:00 PM
To: 2KGNOV Customer Service (Visual Concepts)
Subject: Product key for NBA 2K9?

The product key fix is not working for me. I install STEAM, connect to it, and then try to install the game. But then it asks me for the Product Key (which obviously is nowhere to be found). So for me, the so-called fix is not happening (that is, it is not bypassing the product key window). Therefore, I cannot install the game.

I've tried everything (uninstalling and reinstalling STEAM many times, updating STEAM, etc.) but nothing works! By the way, I am in Mexico and my internet provider is as well (don't know if that would be an issue).

Can you please help? Would you have a product key that you can provide me? I don't want to return the game. But if there is no solution soon, then you leave be no choice!

Paco Cortez

thank you paco1986.
I referred to your email and sent an email to support.
but no reply yet.I continued sending an email to support, and one week already passed...
im from Japan.There is not yet the person who obtained a key in a Japanese user.
Is a Japanese user ignored? I am very uneasy. And I am angry.

Qorgh

November 2nd, 2008, 08:51 PM

HI I am also comingback

can I get a product Key
and I already send E-mail lots of time

and All I want to know where can I get a product key
I've been sending E-mail for a week

I wonder I also couldn't got a productkey after a month later

I know you are busy especially these days
I live in Australira Please check my E-mail and please response

Christian please

my E-mail adress is gannet0226@naver.com

rod_xavier_14

November 3rd, 2008, 03:25 AM

I'm having the same problem.
I'm from the Philippines.
I can't install the game. It's b***s***.
The fix is not working for me.

ronbr

November 3rd, 2008, 11:56 AM

I starting to feel we will not have a update, key, or anything guys..... face it, it`s too quiet, no official annoucement about this issue... not even the traditional bullsheet like `our devs are working hard to get this issue addressed bla bla bla`.... that`s it, they are just gonna wait for us to get tired of complaining. At least Im doing my part. 3 ppl at adrenaline (a brazilian gaming forum) were going to buy the game, but then I told them that they coudnt play if they did. T2 scammed me out of $20, o took at least 3 customers from them (worth $60). Good luck for us all!

Qorgh

November 3rd, 2008, 02:34 PM

HI Christian

I hope to get a productkey today

Might be everyone the same situation
I am dying to play the game

Christian please

my E-mail adress is gannet0226@naver.com

agedoufu777

November 3rd, 2008, 02:41 PM

i have same problem.
i have been waiting for send me my product key a week ago.
Though we paid money, why cannot we play?

wukhang

November 4th, 2008, 02:19 AM

I got my serial number totday.
I've waited for it for about a week. So just be patient.

Thanks 2K
I can't wait to play the game

Shep

November 5th, 2008, 03:47 AM

got my code, only every time i go to play or launch the game it says it is unavailable?

digiarnie

November 13th, 2008, 12:25 AM

My dad has just gone overseas (from Australia) and I was going to ask him to get the game while over there to bring back. Now after reading this thread I'm a little unsure. Should I bother asking him to get the game? If I do, should I send the e-mail to get the key prior to him getting back so I can play it right away? I'm a little confused as to what is going on and why installing the game outside of the US would make any difference. But I don't want to get the game if it's going to be a hassle (or possibly not work at all).