esinrada
March 8th, 2006, 06:40 AM
I emailed tech support last night. Let me say something before I completely blast a company I once believed in so much.
First off, your following in the world of business, depends on your customer satisfaction. Period. I'm all for the concept of "down with EA, 2k is the only company that gives gamers what they want." HOWEVER, while I do realize that this game is only a few hours old, it would have gone a long way for them to make me feel that they actually give a flying you know what about me as a fan of their games, if the tech support scrub- CHRISTIAN- hadn't emailed me twice only to ask and tell me absolutely FRIGGIN nothing.
First question- Is this the only game you're having problems with? Are you able to play online with any other games.
First off Christian, I'm 31 years old. I've been on Live since it first launched. DO YOU THINK I DON'T KNOW THE DIFFERENCE BETWEEN A PROBLEM WITH MY XBOX AND A PROBLEM WITH YOUR NETWORKS????
So once I waited 1/2 hour for him to respond to my email. I sent the answer "yes, I can connect on every other game." I waited another 1/2 hour for him to come back with this one.
"What's your gamertag."
Now if I'm telling you that it's obviously a network problem, what the **** good is knowing my gt gonna do to anyone who's actually trying to fix the problem.
But that's not it people. How about this one. Instead of responding to that email with something to let me know they were working on it (which they are not) my boy Christian went home for the evening. Granted it was 6pm EST but in my job, if I put out a product and start getting calls the day of it's release about major malfunctions.... well that's what we call working overtime YOU FRIGGIN SLACKERS!!!
Here's the problem 2k- let me tell you fellas a little something about this little world of business. All of the people who love this game, went out and picked up a copy yesterday. We didn't give a **** what the reviews said- averaging 7.5 by the way- we love the game so we picked it up. Now, some of us were able to play online but soon everyone was getting the same error message that I was trying to get fixed at 5pm EST. You all are on the west coast so it's only 2pm there. Instead of feeling some sense of urgency about my problem (and understand that I do realize that I am the little man), you all subjected me to completely useless email correspondenc. Basically, you wasted precious time.
So now, what you've bought with that time is all of the fans of the game, ****ed off and unable to play a game they've waited months for, are in the forums saying what bull this is. Now you put that along side of the ****py reviews you all received for the game (which by the way, you should have known were coming since you all receive ****py reviews for putting the best bball game out, every year.) So now, all of the people who were on the fence about getting the game are saying "WHAT THE **** FOR???"
So essentially, in trying to get you all to fix a problem that most games have on launch so that it wouldn't kill my favorite game, you all have done just that. Let's go ahead and thank your horrible customer service and tech support teams..... and let's not forget my boy Christian. TERRIBLE, TERRIBLE WAY TO DO BUSINESS FELLAS.
Your VERY disappointed biggest fan,
THEFIRSTLADYOFXBL
First off, your following in the world of business, depends on your customer satisfaction. Period. I'm all for the concept of "down with EA, 2k is the only company that gives gamers what they want." HOWEVER, while I do realize that this game is only a few hours old, it would have gone a long way for them to make me feel that they actually give a flying you know what about me as a fan of their games, if the tech support scrub- CHRISTIAN- hadn't emailed me twice only to ask and tell me absolutely FRIGGIN nothing.
First question- Is this the only game you're having problems with? Are you able to play online with any other games.
First off Christian, I'm 31 years old. I've been on Live since it first launched. DO YOU THINK I DON'T KNOW THE DIFFERENCE BETWEEN A PROBLEM WITH MY XBOX AND A PROBLEM WITH YOUR NETWORKS????
So once I waited 1/2 hour for him to respond to my email. I sent the answer "yes, I can connect on every other game." I waited another 1/2 hour for him to come back with this one.
"What's your gamertag."
Now if I'm telling you that it's obviously a network problem, what the **** good is knowing my gt gonna do to anyone who's actually trying to fix the problem.
But that's not it people. How about this one. Instead of responding to that email with something to let me know they were working on it (which they are not) my boy Christian went home for the evening. Granted it was 6pm EST but in my job, if I put out a product and start getting calls the day of it's release about major malfunctions.... well that's what we call working overtime YOU FRIGGIN SLACKERS!!!
Here's the problem 2k- let me tell you fellas a little something about this little world of business. All of the people who love this game, went out and picked up a copy yesterday. We didn't give a **** what the reviews said- averaging 7.5 by the way- we love the game so we picked it up. Now, some of us were able to play online but soon everyone was getting the same error message that I was trying to get fixed at 5pm EST. You all are on the west coast so it's only 2pm there. Instead of feeling some sense of urgency about my problem (and understand that I do realize that I am the little man), you all subjected me to completely useless email correspondenc. Basically, you wasted precious time.
So now, what you've bought with that time is all of the fans of the game, ****ed off and unable to play a game they've waited months for, are in the forums saying what bull this is. Now you put that along side of the ****py reviews you all received for the game (which by the way, you should have known were coming since you all receive ****py reviews for putting the best bball game out, every year.) So now, all of the people who were on the fence about getting the game are saying "WHAT THE **** FOR???"
So essentially, in trying to get you all to fix a problem that most games have on launch so that it wouldn't kill my favorite game, you all have done just that. Let's go ahead and thank your horrible customer service and tech support teams..... and let's not forget my boy Christian. TERRIBLE, TERRIBLE WAY TO DO BUSINESS FELLAS.
Your VERY disappointed biggest fan,
THEFIRSTLADYOFXBL